{"id":6942,"date":"2026-05-27T07:49:40","date_gmt":"2026-05-27T07:49:40","guid":{"rendered":"https:\/\/rechargeinfra.com\/se\/?page_id=6942"},"modified":"2026-05-29T15:18:57","modified_gmt":"2026-05-29T15:18:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/rechargeinfra.com\/se\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blue-bg has-main-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xxx-large);padding-bottom:var(--wp--preset--spacing--xxx-large)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color has-link-color wp-elements-9414f3daaaa7d0ba264fad34407bd794\">Fr\u00e5gor och svar om laddning av elbil<\/h1>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-medium-font-size wp-elements-9f104e18d1adc89460a35815421f33ce\">Undrar du vad det kostar att ladda, hur v\u00e5ra betalningsl\u00f6sningar fungerar eller vad du kan g\u00f6ra om en laddstation inte fungerar? H\u00e4r hittar du de vanligaste fr\u00e5gorna.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-14363ae7 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--small)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\"><form role=\"search\" method=\"get\" action=\"https:\/\/rechargeinfra.com\/se\/\" class=\"wp-block-search__button-outside wp-block-search__text-button faq-live-search wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"S\u00f6k i v\u00e5ra vanliga fr\u00e5gor\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"S\u00f6k\" class=\"wp-block-search__button has-text-color has-primary-alt-accent-color has-background has-tertiary-background-color wp-element-button\" type=\"submit\" >S\u00f6k<\/button><\/div><\/form><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Kvitto och betalning<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur f\u00e5r jag kvitto f\u00f6r laddning?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>F\u00f6r att f\u00e5 ett kvitto f\u00f6r en laddsession hos Recharge beror det p\u00e5 hur du betalade. Om du anv\u00e4nde Recharge-appen hittar du kvittot direkt i appen under <em>Laddhistorik<\/em>, d\u00e4r du kan v\u00e4lja den aktuella laddningen.<\/p>\n\n\n\n<p>Om du har betalat med kort p\u00e5 laddaren kan kvittot h\u00e4mtas via QR-koden som visas p\u00e5 terminalen, eller via kvittosidan p\u00e5 webbplatsen. <a href=\"https:\/\/operator.rechargeinfra.eu\/charging-session\/invoice\">Recharge \u2013 Ladda ner kvitto.<\/a><\/p>\n\n\n\n<p>F\u00f6r att hitta r\u00e4tt kvitto m\u00e5ste du ange datum och de fyra sista siffrorna p\u00e5 kortet som anv\u00e4ndes.<\/p>\n\n\n\n<p>Om du har betalat med Apple Pay eller Google Pay \u00e4r det viktigt att vara medveten om att du m\u00e5ste anv\u00e4nda det virtuella kortnumret i din wallet, och inte ditt fysiska kortnummer.<\/p>\n\n\n\n<p>Hittar du inte kvittot \u00e4r du v\u00e4lkommen att kontakta kundservice, s\u00e5 hj\u00e4lper vi dig g\u00e4rna.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Reservation<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Varf\u00f6r reserveras ett belopp vid laddning?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vid laddning med appen reserveras ett belopp p\u00e5 500 SEK. Beloppet dras inte fr\u00e5n ditt konto, utan h\u00e5lls som en tillf\u00e4llig reservation. N\u00e4r laddsessionen \u00e4r avslutad debiteras du det faktiska beloppet, och reservationen h\u00e4vs. Hur snabbt beloppet uppdateras i din internetbank beror p\u00e5 din bank, men det kan ta upp till en vecka.<\/p>\n\n\n\n<p>Om den p\u00e5g\u00e5ende laddsessionen \u00f6verstiger det reserverade beloppet kan vi \u00f6ka reservationen i steg om 250 SEK, utan \u00f6vre gr\u00e4ns, beroende p\u00e5 hur mycket du laddar.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Varf\u00f6r reserverades ett belopp trots att laddningen inte startade?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>N\u00e4r du f\u00f6rs\u00f6ker starta en laddsession reserveras ett belopp p\u00e5 ditt kort. Detta \u00e4r en standardprocess f\u00f6r att s\u00e4kerst\u00e4lla att det finns tillr\u00e4ckliga medel tillg\u00e4ngliga f\u00f6r laddningen.<\/p>\n\n\n\n<p>Om laddsessionen inte startar dras det reserverade beloppet inte fr\u00e5n ditt konto, och reservationen frig\u00f6rs automatiskt. Detta kan ta n\u00e5gra arbetsdagar beroende p\u00e5 din bank.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Recharge-app<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Swipe f\u00f6r att starta laddning fungerar inte \u2013 vad ska jag g\u00f6ra?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Det kan bero p\u00e5 att betalkortet inte \u00e4r uppdaterat, eller att du har en obetald laddsession.<\/p>\n\n\n\n<p>Om du har kontrollerat detta och problemet kvarst\u00e5r kan du kontakta v\u00e5r kundsupport p\u00e5 telefon <a href=\"tel:020460020\">020-46 00 20<\/a> eller via v\u00e5rt kontaktformul\u00e4r.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur hittar jag laddstationer med hj\u00e4lp av appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Du kan hitta alla v\u00e5ra laddstationer i hela Norden genom att s\u00f6ka efter en stad, en plats eller en adress. Om du s\u00f6ker efter en specifik adress ser du hur l\u00e5ngt de olika laddstationerna ligger fr\u00e5n adressen. Appen visar dig \u00e4ven hur l\u00e5ngt det \u00e4r att g\u00e5 fr\u00e5n adressen till laddstationen.<\/p>\n\n\n\n<p>N\u00e4r du har hittat en laddstation kan du navigera till den med hj\u00e4lp av t.ex. Apple Maps, Google Maps eller Waze.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag filtrera vilka laddare jag ser p\u00e5 appens laddkarta?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja! Du kan filtrera efter b\u00e5de laddhastighet och typ av laddkontakt. Anv\u00e4nd appens filterfunktion.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag se realtidsinformation om laddstationernas tillg\u00e4nglighet?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, appen visar dig hur m\u00e5nga av laddkontakterna p\u00e5 laddstationen som \u00e4r tillg\u00e4ngliga.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilka typer av kontakter och laddhastigheter har laddstationerna?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vi erbjuder lynladdare med en laddeffekt fr\u00e5n 150 kW till 400 kW, samt snabbladdare fr\u00e5n 50 kW. De flesta laddare har CCS-kontakt, men vi erbjuder \u00e4ven CHAdeMO p\u00e5 flera platser. Du kan enkelt filtrera efter kontakttyp i Recharge-appen.<\/p>\n\n\n\n<p>Dessutom har vi m\u00e5nga AC-laddare med en laddeffekt fr\u00e5n 3,6 kW till 22 kW.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur skapar och hanterar jag mitt konto i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>N\u00e4r du har laddat ner appen ska du registrera dig som anv\u00e4ndare. Du f\u00e5r ett e-postmeddelande d\u00e4r du ombeds aktivera ditt konto. N\u00e4r du sedan har loggat in i appen guidar den dig genom n\u00e5gra enkla steg f\u00f6r att g\u00f6ra laddupplevelsen optimal. Alla uppgifter om ditt konto finns i appen, och du kan b\u00e5de se och \u00e4ndra dina uppgifter snabbt och enkelt.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilka betalkort st\u00f6der appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Appen st\u00f6der betalning med kreditkort (Visa eller Mastercard) samt Apple Pay och Google Pay. Du l\u00e4gger in betalkortet i appen, och n\u00e4r du laddar dras beloppet fr\u00e5n detta kort.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Finns det en faktureringshistorik eller kvittofunktion i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, du kan se hela din laddhistorik i appen, och du kan ladda ner och\/eller dela kvitton f\u00f6r alla laddsessioner du har genomf\u00f6rt. Dessutom f\u00e5r du ett e-postmeddelande med en betalnings\u00f6versikt efter varje laddsession.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">\u00c4r appen kompatibel med min specifika elbilsmodell?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Du kan ladda de flesta elbilar med Recharge-appen. F\u00f6r vissa bilmodeller kan du \u00e4ven koppla ditt bilkonto, till exempel fr\u00e5n Volkswagen eller Kia, till appen. D\u00e5 f\u00e5r du bland annat m\u00f6jlighet att se bilens batteriniv\u00e5 (State of Charge) under laddsessionen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Varf\u00f6r f\u00e5r jag ett felmeddelande n\u00e4r jag l\u00e4gger till ett betalkort i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Om du f\u00e5r ett felmeddelande n\u00e4r du l\u00e4gger till ditt betalkort beror det oftast p\u00e5 ett problem under kortverifieringen. N\u00e4r du har slutf\u00f6rt BankID-verifieringen m\u00e5ste du g\u00e5 tillbaka till samma sida d\u00e4r du ursprungligen registrerade dina kortuppgifter. D\u00e4r m\u00e5ste du bekr\u00e4fta registreringen av kortet. N\u00e4r detta steg \u00e4r slutf\u00f6rt skickas du tillbaka till appen, och betalkortet ska vara tillagt.<\/p>\n\n\n\n<p>Om du fortfarande har problem ber vi dig kontakta kundservice f\u00f6r vidare hj\u00e4lp.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jag kan inte logga in i appen<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Kontrollera att e-postadressen och l\u00f6senordet \u00e4r korrekt inskrivna och att inga extra mellanslag har lagts till. Om du redan har ett konto men inte kan logga in, v\u00e4lj \u00bbGl\u00f6mt l\u00f6senord\u00ab. D\u00e5 f\u00e5r du en l\u00e4nk f\u00f6r att skapa ett nytt l\u00f6senord och f\u00e5 \u00e5tkomst till kontot igen.<\/p>\n\n\n\n<p>Om du fortfarande inte kan logga in efter att ha \u00e5terst\u00e4llt l\u00f6senordet rekommenderar vi att du uppdaterar appen till senaste versionen eller installerar om den. Kvarst\u00e5r problemet, kontakta kundservice f\u00f6r vidare hj\u00e4lp.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vad \u00e4r tv\u00e5faktorsautentisering?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Tv\u00e5faktorsautentisering (2FA) \u00e4r ett extra s\u00e4kerhetslager som skyddar ditt konto. N\u00e4r du loggar in m\u00e5ste du bekr\u00e4fta din identitet b\u00e5de med ditt l\u00f6senord och en eng\u00e5ngskod som skickas till din e-post.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Jag har inte f\u00e5tt n\u00e5got verifieringsmejl fr\u00e5n Recharge-appen<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Om du inte har f\u00e5tt verifieringsmejlet rekommenderar vi att du kontrollerar mappen f\u00f6r skr\u00e4ppost eller spam, eftersom e-post ibland kan hamna d\u00e4r. Om du fortfarande inte hittar mejlet, kontrollera att du har skrivit in r\u00e4tt e-postadress och f\u00f6rs\u00f6k beg\u00e4ra ett nytt verifieringsmejl genom att anv\u00e4nda \u00bbGl\u00f6mt l\u00f6senord\u00ab.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Appen laddar bara eller visar ett felmeddelande \u2013 vad g\u00f6r jag?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Prova f\u00f6rst att st\u00e4nga och \u00f6ppna appen igen. Kontrollera \u00e4ven att du har internet\u00e5tkomst, att appen \u00e4r uppdaterad till senaste versionen och att din betalningsmetod \u00e4r giltig.<\/p>\n\n\n\n<p>Om problemet kvarst\u00e5r kan du prova att starta laddningen igen eller anv\u00e4nda en annan betalningsmetod, t.ex. kortbetalning eller QR-kod. Om du fortfarande inte kan starta laddningen rekommenderar vi att du kontaktar kundservice.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur kan jag rapportera ett problem eller ge feedback?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Appen har en funktion d\u00e4r du kan ge feedback p\u00e5 en laddare eller en laddsession, och vi uppskattar verkligen att du g\u00f6r just det! Feedback fr\u00e5n kunder ger oss m\u00f6jlighet att bli b\u00e4ttre.<\/p>\n<\/div><\/div><\/div>\n\n\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur startar och stoppar jag en laddsession med appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<ol class=\"wp-block-list\">\n<li>\u00d6ppna appen och logga in. Om du inte har lagt till ett godk\u00e4nt betalkort meddelar appen dig om detta.<\/li>\n\n\n\n<li>Anslut laddkabeln till bilen.<\/li>\n\n\n\n<li>Starta laddning:\n<ol class=\"wp-block-list\">\n<li>Antingen genom att hitta laddaren i appen, trycka p\u00e5 \u00bbLadda h\u00e4r\u00ab, v\u00e4lja laddkontakt och svepa \u00e5t h\u00f6ger f\u00f6r att starta, eller<\/li>\n\n\n\n<li>anv\u00e4nda funktionen Skanna QR-kod genom att skanna QR-koden p\u00e5 ladduttaget. Det tar dig direkt till laddkontaktsidan, d\u00e4r du kan svepa \u00e5t h\u00f6ger f\u00f6r att starta laddningen.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Du stoppar laddningen genom att svepa \u00e5t v\u00e4nster p\u00e5 sidan som visar den p\u00e5g\u00e5ende laddsessionen.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Reserverat belopp vid laddning med appen<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vid laddning med appen reserveras ett belopp p\u00e5 500 SEK. Beloppet dras inte fr\u00e5n ditt konto, utan h\u00e5lls som en tillf\u00e4llig reservation. N\u00e4r laddsessionen \u00e4r avslutad debiteras du det faktiska beloppet, och reservationen h\u00e4vs. Hur snabbt beloppet uppdateras i din internetbank beror p\u00e5 din bank, men det kan ta upp till en vecka.<\/p>\n\n\n\n<p>Om den p\u00e5g\u00e5ende laddsessionen \u00f6verstiger det reserverade beloppet kan vi \u00f6ka reservationen i steg om 250 SEK, utan \u00f6vre gr\u00e4ns, beroende p\u00e5 hur mycket du laddar.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Kortbetalning<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilka betalkort accepterar vi?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vi accepterar alla MasterCard, Visa och Maestro.<\/p>\n\n\n\n<p>Diners och Amex \u00e4r inte giltiga betalkort.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">St\u00f6der terminalen Samsung Pay, Google Pay och Apple Pay?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, v\u00e5ra betalterminaler st\u00f6der b\u00e5de Apple Pay, Google Pay och Samsung Pay f\u00f6r enkel och kontaktl\u00f6s betalning.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur f\u00e5r jag ett kvitto?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Du kan f\u00e5 \u00e5tkomst till transaktionerna och kvittot <a href=\"http:\/\/receipt.rechargeinfra.eu\/\">h\u00e4r<\/a>. Du beh\u00f6ver de fyra sista siffrorna p\u00e5 kortet du anv\u00e4nde vid laddningen, samt datumet f\u00f6r n\u00e4r laddningen \u00e4gde rum.<\/p>\n\n\n\n<p><strong>Viktig information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Om du har anv\u00e4nt en digital betaltj\u00e4nst som <strong>Apple Pay<\/strong> eller <strong>Google Pay<\/strong>, var uppm\u00e4rksam p\u00e5 att det digitala kortet i appen ofta har <strong>andra fyra sista siffror<\/strong> \u00e4n ditt fysiska kort. Det \u00e4r dessa digitala siffror du m\u00e5ste anv\u00e4nda f\u00f6r att s\u00f6ka efter transaktionen. <em>Du kan kontrollera detta i inst\u00e4llningarna f\u00f6r wallet p\u00e5 din telefon.<\/em><\/li>\n\n\n\n<li><strong>Datumet d\u00e5 du debiteras<\/strong> f\u00f6r laddningen kan skilja sig fr\u00e5n det datum d\u00e5 du faktiskt laddade. Om du inte hittar ditt kvitto rekommenderar vi att du s\u00f6ker 1\u20132 dagar f\u00f6re och efter det aktuella laddningsdatumet.<\/li>\n\n\n\n<li>Det kan dyka upp <strong>andra laddsessioner<\/strong> som inte \u00e4r dina, om andra kunder har anv\u00e4nt ett kort med samma fyra sista siffror och laddat hos Recharge samma dag. Dubbelkolla detaljer som plats, tidpunkt och belopp f\u00f6r att identifiera r\u00e4tt transaktion.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilka laddare har kortbetalning?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vi har kortbetalning p\u00e5 alla v\u00e5ra supersnabbladdare \u00f6ver 50 kW.<\/p>\n\n\n\n<p>Om laddaren inte har kortbetalning kan du ladda ner Recharge-appen och starta laddningen via appen, eller skanna QR-koden p\u00e5 laddaren f\u00f6r att betala online. Vi erbjuder \u00e4ven laddning via v\u00e5ra <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6rer<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Reserverat belopp vid laddning med bankkort<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vid kortbetalning reserveras ett belopp p\u00e5 500 SEK. Beloppet dras inte fr\u00e5n ditt konto, utan h\u00e5lls som en tillf\u00e4llig reservation. N\u00e4r laddsessionen \u00e4r avslutad debiteras du det faktiska beloppet, och reservationen h\u00e4vs. Hur snabbt beloppet uppdateras i din internetbank beror p\u00e5 din bank, men det kan ta upp till en vecka.<\/p>\n\n\n\n<p>Om den p\u00e5g\u00e5ende laddsessionen \u00f6verstiger det reserverade beloppet kan vi \u00f6ka reservationen i steg om 250 SEK, utan \u00f6vre gr\u00e4ns, beroende p\u00e5 hur mycket du laddar.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">RFID-laddkort\/bricka<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur best\u00e4ller jag ett Recharge-laddkort?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Du kan enkelt best\u00e4lla ett Recharge-laddkort direkt i Recharge-appen. G\u00e5 till&nbsp;<strong>Profil<\/strong>&nbsp;och v\u00e4lj&nbsp;<strong>Laddbricka<\/strong>. Tryck sedan p\u00e5&nbsp;<strong>L\u00e4gg till kort<\/strong>&nbsp;och v\u00e4lj&nbsp;<strong>Best\u00e4ll laddkort<\/strong>. N\u00e4r best\u00e4llningen \u00e4r genomf\u00f6rd skickar vi laddkortet till den adress som \u00e4r registrerad i appen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jag har best\u00e4llt ett laddkort, men det har inte kommit?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Om det har g\u00e5tt mer \u00e4n 10 dagar sedan du best\u00e4llde laddkortet, v\u00e4nligen kontakta v\u00e5r kundsupport <a href=\"tel:020460020\">020-46 00 20<\/a> f\u00f6r att f\u00e5 hj\u00e4lp. Kortet skickas fr\u00e5n Nederl\u00e4nderna, s\u00e5 det kan ta lite tid innan det kommer fram till Sverige.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag anv\u00e4nda laddkort\/bricka fr\u00e5n andra leverant\u00f6rer hos Recharge?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, vi samarbetar med flera olika laddleverant\u00f6rer. Se \u00f6versikten \u00f6ver alla <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6rer<\/a> h\u00e4r.<\/p>\n\n\n\n<p>Om du upplever att din laddbricka inte fungerar hos Recharge, v\u00e4nligen kontakta <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6ren<\/a> direkt.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag registrera mitt laddkort\/bricka fr\u00e5n andra leverant\u00f6rer i Recharge-appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Nej, i dagsl\u00e4get st\u00f6der Recharge-appen endast Recharge-laddkort. Du kan best\u00e4lla ett Recharge-laddkort i Recharge-appen.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Abonnemang<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">\u00c4r det bindningstid p\u00e5 abonnemanget?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Nej, det finns ingen bindningstid. Du kan n\u00e4r som helst s\u00e4ga upp abonnemanget, och det \u00e4r aktivt fram till n\u00e4sta faktureringsdatum.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">G\u00e4ller abonnemanget p\u00e5 alla typer av laddare?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>MOVE-abonnemanget g\u00e4ller p\u00e5 alla Recharges supersnabbladdare och snabbladdare (\u00f6ver 50 kW) i Norge, Sverige och Finland.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur dras abonnemanget?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Abonnemangsavgiften dras m\u00e5nadsvis fr\u00e5n den dag du startar det. Detta datum blir ditt fasta dragningsdatum varje m\u00e5nad.<\/p>\n\n\n\n<p><strong>Exempel:<\/strong> Om du startar abonnemanget den 9 juni sker n\u00e4sta betalning den 9 juli.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag anv\u00e4nda abonnemanget i flera l\u00e4nder?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, MOVE g\u00e4ller i Norge, Sverige och Finland. M\u00e5nadspriset \u00e4r detsamma, men priset per kWh kan variera mellan l\u00e4nderna. Du hittar uppdaterade priser f\u00f6r varje land p\u00e5 v\u00e5r webbplats.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur s\u00e4ger jag upp abonnemanget?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Du kan s\u00e4ga upp abonnemanget n\u00e4r som helst i Recharge-appen. Abonnemanget \u00e4r aktivt resten av den innevarande perioden och avslutas automatiskt p\u00e5 n\u00e4sta faktureringsdatum. Faktureringsdatumet visas alltid i appen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jag ladda utan abonnemang?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, du kan ladda utan abonnemang. Du kan enkelt betala med kort, laddbricka, QR-kod eller via appen utan att teckna ett abonnemang.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Laddning<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jag har problem med att ladda, vad g\u00f6r jag?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Det kan finnas flera orsaker till att du inte kan ladda. H\u00e4r \u00e4r n\u00e5gra tips p\u00e5 vad du kan g\u00f6ra om du inte kan ladda:<\/p>\n\n\n\n<p><strong>Koppla ifr\u00e5n, s\u00e4tt tillbaka kabeln i laddaren och f\u00f6rs\u00f6k igen.<\/strong> F\u00f6lj instruktionerna p\u00e5 laddaren punkt f\u00f6r punkt. V\u00e5ra instruktioner \u00e4r gjorda speciellt f\u00f6r den laddarmodell du st\u00e5r vid.<\/p>\n\n\n\n<p><strong>Kontrollera om n\u00f6dstoppet \u00e4r intryckt.<\/strong> Det kan se lite olika ut p\u00e5 de olika laddstationerna, men oftast \u00e4r det en r\u00f6d knapp. Ofta \u00e4r det enkelt att vrida tillbaka den till normalt l\u00e4ge.<\/p>\n\n\n\n<p><strong>Prova en annan startmetod.<\/strong> Om du laddar med app eller laddbricka kan det vara problem med den valda betall\u00f6sningen som hindrar laddning.<\/p>\n\n\n\n<p><strong>Prova en annan laddare p\u00e5 samma plats.<\/strong> Ibland kan det tyv\u00e4rr h\u00e4nda att en laddare \u00e4r ur drift. Det betyder inte n\u00f6dv\u00e4ndigtvis att alla laddare p\u00e5 platsen \u00e4r ur drift.<\/p>\n\n\n\n<p><strong>Ring kundservice.<\/strong> V\u00e5r kundservice kan hj\u00e4lpa dig. De l\u00f6ser de flesta problem som kommer in via telefon direkt. V\u00e5r kundservice \u00e4r \u00f6ppen dygnet runt: <a href=\"tel:020460020\">020-46 00 20<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Var kan jag ladda?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p id=\"block-403ed310-1159-4cd8-8f14-c13e96217180\">Du kan ladda i v\u00e5rt \u00f6ppna laddn\u00e4tverk i Norge, Sverige och Finland. Du hittar en \u00f6versikt \u00f6ver alla laddare p\u00e5 v\u00e5r <a href=\"https:\/\/rechargeinfra.com\/se\/laddkarta\/\" type=\"page\" id=\"6232\">laddkarta<\/a>!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vad \u00e4r skillnaden p\u00e5 en normalladdare, snabbladdare och lynladdare?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>De tre laddtyperna s\u00e4ger n\u00e5got om effekt\/laddhastighet, allts\u00e5 hur l\u00e5ng tid laddaren tar p\u00e5 sig att leverera str\u00f6m till elbilen. Alla elbilar kan inte utnyttja den maximala laddhastighet som laddaren kan leverera. \u00c4r du os\u00e4ker p\u00e5 vilka laddtyper som passar din elbil kan du unders\u00f6ka detta hos din bilhandlare.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Normalladdare: 3,6 \u2013 22 kW. Ber\u00e4knad laddtid (80%) 3\u2013 10 timmar.<\/li>\n\n\n\n<li>Snabbladdare: 50 \u2013 150 kW. Ber\u00e4knad laddtid (efter behov) 15 \u2013 120 minuter.<\/li>\n\n\n\n<li>Supersnabbladdare: Over 150 kW. Ber\u00e4knad laddtid (efter behov) 10 \u2013 45 minuter.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Varf\u00f6r laddar bilen l\u00e5ngsammare n\u00e4r det \u00e4r kallt?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Snabbladdning g\u00e5r l\u00e5ngsammare n\u00e4r batteriet \u00e4r kallt. Det handlar helt enkelt om batterikemi: jonerna r\u00f6r sig l\u00e5ngsammare i ett kallt batteripaket \u00e4n i ett varmt. Kylan har ingen effekt p\u00e5 sj\u00e4lva laddaren, och den levererar samma effekt som den \u00e4r m\u00e4rkt med. Det \u00e4r bilens batteristyrningssystem som begr\u00e4nsar laddhastigheten f\u00f6r att skona batteriet.<\/p>\n\n\n\n<p><em>Tips: F\u00f6r att laddningen ska g\u00e5 snabbare n\u00e4r det \u00e4r kallt kan det vara klokt att ladda elbilen n\u00e4r batteriet \u00e4r varmt. Planera till exempel ett laddstopp mot slutet av resan.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilken laddkabel passar till min bil?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Det finns flera typer av laddkablar, och p\u00e5 m\u00e5nga stationer kan du v\u00e4lja mellan <a href=\"https:\/\/rechargeinfra.com\/se\/laddkarta\/\" type=\"page\" id=\"6232\">flera laddalternativ<\/a>.<\/p>\n\n\n\n<p><strong>F\u00f6r normalladdning<\/strong> m\u00e5ste du alltid ha med dig din egen Mode 3 Typ 2-laddkabel som passar till din bil. Detta \u00e4r vanligtvis standardutrustning p\u00e5 alla nya elbilar, och vid k\u00f6p av en elbil f\u00e5r man oftast med sig tv\u00e5 kablar. Den laddkabel som har ett vanligt \u00bbeluttag\u00ab i \u00e4nden kan inte anv\u00e4ndas p\u00e5 v\u00e5ra offentliga laddstationer.<\/p>\n\n\n\n<p><strong>P\u00e5 snabbladdare och supersnabbladdare<\/strong> finns det alltid fast monterade kablar, och p\u00e5 de allra flesta laddstationer hittar du b\u00e5de en CCS\/Combo-kontakt och en CHAdeMO-kontakt. Endast en av dem passar till din bil. De flesta nya elbilar levereras idag med CCS, som \u00e4r den europeiska standarden f\u00f6r laddkablar.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Varf\u00f6r f\u00e5r jag inte mer str\u00f6m?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Hur mycket str\u00f6m du f\u00e5r under en given tid, allts\u00e5 <strong>laddhastigheten<\/strong>, beror p\u00e5 flera saker; bland annat vilken elbilsmodell du har, vilken typ av laddstation du laddar vid, batteritemperaturen och bilens batteriniv\u00e5.<\/p>\n\n\n\n<p>Det \u00e4r alltid bilen som best\u00e4mmer hur mycket str\u00f6m den kan ta emot! Det \u00e4r bilens batteristyrningssystem som begr\u00e4nsar laddhastigheten, f\u00f6r att skona batteriet.<\/p>\n\n\n\n<p><em>Exempel: En elbil som inte kan ladda vid h\u00f6gre effekt \u00e4n 40 kW kan d\u00e4rf\u00f6r inte f\u00e5 mer \u00e4n 40 kW \u2013 \u00e4ven om laddaren har en maximal laddhastighet p\u00e5 150 kW.<\/em><\/p>\n\n\n\n<p>Alla v\u00e5ra laddstationer \u00e4r m\u00e4rkta med maximal laddhastighet. Var d\u00e4rf\u00f6r uppm\u00e4rksam p\u00e5 att \u00e4ven om din elbil kan ta emot en laddhastighet p\u00e5 150 kW, kan den aldrig f\u00e5 mer \u00e4n vad laddstationen \u00e4r m\u00e4rkt med.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jag f\u00e5r inte loss laddkabeln fr\u00e5n bilen\/laddstationen, vad g\u00f6r jag?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>B\u00f6rja alltid med att trycka tillbaka kabeln in i bilen och starta laddningen igen. Avsluta sedan laddningen och f\u00f6rs\u00f6k ta ut kontakten igen.<\/p>\n\n\n\n<p>Om du inte f\u00e5r loss kabeln p\u00e5 en snabbladdare \u00e4r det troligen bilen som l\u00e5ser kabeln. M\u00e5nga bilar har en frig\u00f6ringsknapp, och information om den hittar du i bilens instruktionsbok.<\/p>\n\n\n\n<p>Om du inte f\u00e5r loss kabeln p\u00e5 en normalladdare, f\u00f6rs\u00f6k att ta ut den ur bilen f\u00f6rst. Det bryter kretsen och frig\u00f6r l\u00e5spinnen i laddaren.<\/p>\n\n\n\n<p>Sitter du fortfarande fast, ring oss p\u00e5 <a href=\"tel:020460020\">020-46 00 20<\/a> s\u00e5 att vi kan hj\u00e4lpa dig!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong><strong>Vad g\u00f6r jag om en laddstation inte fungerar?<\/strong><\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Det kan finnas flera orsaker till att en laddstation tillf\u00e4lligt \u00e4r ur drift. I m\u00e5nga fall kan problemet l\u00f6sas snabbt.<\/p>\n\n\n\n<p>Vanliga orsaker kan vara:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00f6dstoppsknappen \u00e4r aktiverad och m\u00e5ste \u00e5terst\u00e4llas<\/li>\n\n\n\n<li>Laddaren beh\u00f6ver startas om<\/li>\n\n\n\n<li>Tillf\u00e4lliga problem med mobiln\u00e4tet p\u00e5verkar app- eller onlinebetalning<\/li>\n\n\n\n<li>Felet kr\u00e4ver service eller reservdelar<\/li>\n<\/ul>\n\n\n\n<p>Kontakta g\u00e4rna kundtj\u00e4nst p\u00e5 telefon <a href=\"tel:020460020\">020-46 00 20<\/a> eller <a href=\"mailto:kundeservice@rechargeinfra.com\">e-post<\/a> dygnet runt. I m\u00e5nga fall kan vi hj\u00e4lpa dig direkt eller starta fels\u00f6kning med en g\u00e5ng.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Varf\u00f6r kan det ta tid att reparera en laddstation?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vissa fel kan l\u00f6sas snabbt, medan andra kr\u00e4ver service p\u00e5 plats eller byte av delar. Reparationstiden kan bland annat p\u00e5verkas av:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e4ntetid p\u00e5 reservdelar<\/li>\n\n\n\n<li>Fels\u00f6kning och testning av utrustning<\/li>\n\n\n\n<li>Uppf\u00f6ljning med utrustningsleverant\u00f6r eller servicepartner<\/li>\n<\/ul>\n\n\n\n<p>Meddela alltid <a href=\"https:\/\/rechargeinfra.com\/se\/kundtjanst\/\" type=\"page\" id=\"6228\">kundtj\u00e4nst<\/a> om du uppt\u00e4cker en laddstation som inte fungerar. V\u00e5ra team kan ofta unders\u00f6ka felet p\u00e5 distans och s\u00e4tta ig\u00e5ng n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder snabbt.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hur kan jag f\u00f6resl\u00e5 nya platser, och hur f\u00f6ljs behovet av utbyggnad upp?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Vi tar g\u00e4rna emot f\u00f6rslag p\u00e5 nya laddplatser eller utbyggnad av befintliga stationer. Skicka oss g\u00e4rna ett <a href=\"mailto:kundeservice@rechargeinfra.com\">e-postmeddelande<\/a> med \u00f6nskad plats, g\u00e4rna inklusive postnummer och ortsnamn.<\/p>\n\n\n\n<p>Alla synpunkter beaktas som en del av utvecklingen av v\u00e5rt laddn\u00e4tverk, tillsammans med trafikdata, laddbehov och tillg\u00e4nglig n\u00e4tkapacitet.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9b66efd8 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Laddleverant\u00f6rer<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vad \u00e4r en laddleverant\u00f6r?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>En laddleverant\u00f6r erbjuder laddtj\u00e4nster som t.ex. betalning med app eller laddbricka. Och eftersom Recharge driver ett \u00f6ppet laddn\u00e4tverk har laddleverant\u00f6rerna m\u00f6jlighet att erbjuda sina tj\u00e4nster p\u00e5 v\u00e5ra laddstationer. P\u00e5 s\u00e5 s\u00e4tt kan vi ge dig som kund valfriheten att v\u00e4lja den leverant\u00f6r som passar dig b\u00e4st.<\/p>\n\n\n\n<p>Det \u00e4r upp till varje enskild laddleverant\u00f6r att fastst\u00e4lla priser och villkor. Du kan \u00e4ven ladda som drop-in p\u00e5 v\u00e5ra laddstationer utan att vara registrerad hos en laddleverant\u00f6r.<\/p>\n\n\n\n<p>I denna \u00f6versikt hittar du en \u00f6versikt \u00f6ver alla <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6rer<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vad \u00e4r ett \u00f6ppet laddn\u00e4tverk?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Det \u00e4r inte alla laddleverant\u00f6rer som driver eller \u00e4ger egna laddstationer. Det g\u00f6r Recharge. I ett \u00f6ppet laddn\u00e4tverk disponerar laddleverant\u00f6rerna v\u00e5ra laddstationer, s\u00e5 att de har m\u00f6jlighet att s\u00e4lja sina laddtj\u00e4nster. Vi p\u00e5 Recharge tror att denna inst\u00e4llning till delningskultur kommer att gynna oss alla i framtiden!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Vilka laddleverant\u00f6rer erbjuder Recharge?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Listan \u00f6ver laddleverant\u00f6rer v\u00e4xer hela tiden, och h\u00e4r hittar du en uppdaterad \u00f6versikt \u00f6ver alla v\u00e5ra <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6rer<\/a>.<\/p>\n\n\n\n<p>Alla laddleverant\u00f6rer har inte \u00e5tkomst till alla laddstationer. Hitta tillg\u00e4ngliga laddstationer p\u00e5 v\u00e5r <a href=\"https:\/\/rechargeinfra.com\/se\/laddkarta\/\" type=\"page\" id=\"6232\">laddkarta<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Laddoperat\u00f6r och laddleverant\u00f6r \u2013 vem ska jag kontakta f\u00f6r vad?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p><strong>Om du har problem med laddning med app eller bricka<\/strong>, eller har fr\u00e5gor om betalning kopplad till laddning via en laddleverant\u00f6r, ska du kontakta leverant\u00f6ren av appen\/brickan. <a href=\"https:\/\/rechargeinfra.com\/se\/kundtjanst\/\" type=\"page\" id=\"6228\">Du hittar all kontaktinformation h\u00e4r<\/a>.<\/p>\n\n\n\n<p><strong>Om du laddar som drop-in<\/strong> och har fr\u00e5gor om detta, eller vill anm\u00e4la ett fel p\u00e5 en laddare som inte fungerar, kontakta Recharge. Du kan ringa v\u00e5r kundservice som har \u00f6ppet dygnet runt p\u00e5 telefon <a href=\"tel:020460020\">020-46 00 20<\/a> eller skriva till oss p\u00e5 <a href=\"mailto:kundeservice@rechargeinfra.com\">kundeservice@rechargeinfra.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Kan jag anv\u00e4nda laddbricka eller app fr\u00e5n andra leverant\u00f6rer hos Recharge?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p>Ja, du kan anv\u00e4nda b\u00e5de laddbricka och app fr\u00e5n olika laddleverant\u00f6rer p\u00e5 v\u00e5ra laddstationer. Se den fullst\u00e4ndiga listan \u00f6ver v\u00e5ra <a href=\"https:\/\/rechargeinfra.com\/se\/laddleverantorer\/\" type=\"page\" id=\"6240\">laddleverant\u00f6rer h\u00e4r<\/a>.<\/p>\n\n\n\n<p>Recharge har ocks\u00e5 en egen app! Den hittar du i App Store och Google Play. Se det s\u00e4rskilda fr\u00e5gor-och-svar-avsnittet om Recharge-appen.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fr\u00e5gor och svar om laddning av elbil Undrar du vad det kostar att ladda, hur v\u00e5ra betalningsl\u00f6sningar fungerar eller vad du kan g\u00f6ra om en laddstation inte fungerar? H\u00e4r hittar du de vanligaste fr\u00e5gorna. Kvitto och betalning Reservation Recharge-app Kortbetalning RFID-laddkort\/bricka Abonnemang Laddning Voucher Laddleverant\u00f6rer<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6942","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Recharge Sweden<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rechargeinfra.com\/se\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Recharge Sweden\" \/>\n<meta property=\"og:description\" content=\"Fr\u00e5gor och svar om laddning av elbil Undrar du vad det kostar att ladda, hur v\u00e5ra betalningsl\u00f6sningar fungerar eller vad du kan g\u00f6ra om en laddstation inte fungerar? 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