{"id":403,"date":"2026-05-27T12:06:51","date_gmt":"2026-05-27T12:06:51","guid":{"rendered":"https:\/\/rechargeinfra.com\/dk\/?page_id=403"},"modified":"2026-05-27T13:30:51","modified_gmt":"2026-05-27T13:30:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/rechargeinfra.com\/dk\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blue-bg has-main-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xxx-large);padding-bottom:var(--wp--preset--spacing--xxx-large)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f15824f9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-primary-color has-text-color has-link-color wp-elements-1e97c22e4cdf0e587d277d9964975e87 wp-block-paragraph\" style=\"letter-spacing:2px\">FAQ<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color has-link-color wp-elements-ef3a0a1c845ba93cd87838c90a7e014b\">Sp\u00f8rgsm\u00e5l og svar om opladning<\/h1>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-medium-font-size wp-elements-14ee7e7685e7abc794f6a20817d3515d wp-block-paragraph\">Her finder du svar p\u00e5 de mest almindelige sp\u00f8rgsm\u00e5l om opladning, betaling og brug af vores tjenester. Uanset om du har sp\u00f8rgsm\u00e5l om priser, appen eller problemer med en ladestander, kan du finde hj\u00e6lp her.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ef97939b wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--small)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\"><form role=\"search\" method=\"get\" action=\"https:\/\/rechargeinfra.com\/dk\/\" class=\"wp-block-search__button-outside wp-block-search__text-button faq-live-search wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"S\u00f8g i vores FAQ\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"S\u00f8g\" class=\"wp-block-search__button has-text-color has-primary-alt-accent-color has-background has-tertiary-background-color wp-element-button\" type=\"submit\" >S\u00f8g<\/button><\/div><\/form><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Kvittering og betaling<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan f\u00e5r jeg kvittering for opladning?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">For at f\u00e5 en kvittering for en opladningssession hos Recharge afh\u00e6nger det af, hvordan du betalte. Hvis du brugte Recharge-appen, finder du kvitteringen direkte i appen under <em>Opladningshistorik<\/em>, hvor du kan v\u00e6lge den p\u00e5g\u00e6ldende opladning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du har betalt med kort p\u00e5 laderen, kan kvitteringen hentes via QR-koden, der vises p\u00e5 terminalen, eller via kvitteringssiden p\u00e5 hjemmesiden. <a href=\"https:\/\/operator.rechargeinfra.eu\/charging-session\/invoice\">Recharge \u2013 Download kvittering.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For at finde den rigtige kvittering skal du angive datoen og de sidste fire cifre p\u00e5 det kort, der blev brugt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du har betalt med Apple Pay eller Google Pay, er det vigtigt at v\u00e6re opm\u00e6rksom p\u00e5, at du skal bruge det virtuelle kortnummer i din wallet og ikke dit fysiske kortnummer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kan du ikke finde kvitteringen, er du velkommen til at kontakte kundeservice, s\u00e5 hj\u00e6lper vi dig gerne.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Reservation<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvorfor reserveres der et bel\u00f8b ved opladning?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ved opladning med appen reserveres et bel\u00f8b p\u00e5 500 kr. Bel\u00f8bet tr\u00e6kkes ikke fra din konto, men holdes som en midlertidig reservation. N\u00e5r opladningssessionen er afsluttet, bliver du debiteret det faktiske bel\u00f8b, og reservationen oph\u00e6ves. Hvor hurtigt bel\u00f8bet opdateres i din netbank, afh\u00e6nger af din bank, men det kan tage op til en uge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis den igangv\u00e6rende opladningssession overstiger det reserverede bel\u00f8b, kan vi \u00f8ge reservationen i trin p\u00e5 250 NOK uden \u00f8vre gr\u00e6nse, afh\u00e6ngigt af hvor meget du oplader.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvorfor blev der reserveret et bel\u00f8b, selvom opladningen ikke startede?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">N\u00e5r du fors\u00f8ger at starte en opladningssession, reserveres et bel\u00f8b p\u00e5 dit kort. Det er en standardprocedure for at sikre, at der er tilstr\u00e6kkelige midler til r\u00e5dighed til opladningen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis opladningssessionen ikke starter, bliver det reserverede bel\u00f8b ikke trukket fra din konto, og reservationen frigives automatisk. Det kan tage nogle hverdage afh\u00e6ngigt af din bank.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Recharge app<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Swipe for at starte opladning virker ikke \u2013 hvad skal jeg g\u00f8re?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Det kan v\u00e6re, at betalingskortet ikke er opdateret, eller at du har en ubetalt opladningssession.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du har tjekket dette, og problemet fortsat best\u00e5r, kan du kontakte vores kundesupport p\u00e5 telefon +45 89 87 45 41 eller via vores kontaktformular.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan finder jeg ladestationer ved hj\u00e6lp af appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Du kan finde alle vores ladestationer i hele Norden ved at s\u00f8ge p\u00e5 en by, et sted eller en adresse. Hvis du s\u00f8ger p\u00e5 en bestemt adresse, kan du se, hvor langt de forskellige ladestationer ligger fra adressen. Appen viser dig ogs\u00e5, hvor langt der er at g\u00e5 fra adressen til ladestationen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e5r du har fundet en ladestation, kan du navigere til den ved hj\u00e6lp af f.eks. Apple Maps, Google Maps eller Waze.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg filtrere, hvilke ladere jeg kan se p\u00e5 appens ladekort?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja! Du kan filtrere efter b\u00e5de ladehastighed og type ladestik. Brug appens filterfunktion.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg se realtidsinformation om ladestationernes tilg\u00e6ngelighed?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, appen viser dig, hvor mange af ladestikkene p\u00e5 ladestationen der er tilg\u00e6ngelige.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilke typer stik og ladehastigheder har ladestationerne?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Vi tilbyder lynladere med en ladeeffekt fra 150 kW til 400 kW samt hurtigladere fra 50 kW. De fleste ladere har CCS-stik, men vi tilbyder ogs\u00e5 CHAdeMO p\u00e5 flere lokationer. Du kan nemt filtrere efter stiktype i Recharge-appen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Derudover har vi mange AC-ladere med en ladeeffekt fra 3,6 kW til 22 kW.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan opretter og administrerer jeg min konto i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">N\u00e5r du har downloadet appen, skal du registrere dig som bruger. Du modtager en e-mail, hvor du bliver bedt om at aktivere din konto. N\u00e5r du derefter er logget ind i appen, guider den dig gennem nogle enkle trin for at g\u00f8re opladningsoplevelsen optimal. Alle oplysninger om din konto findes i appen, og du kan b\u00e5de se og \u00e6ndre dine oplysninger hurtigt og nemt.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilke betalingskort underst\u00f8tter appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Appen underst\u00f8tter betaling med kreditkort (Visa eller Mastercard) samt Apple Pay og Google Pay. Du tilf\u00f8jer betalingskortet i appen, og n\u00e5r du oplader, tr\u00e6kkes bel\u00f8bet fra dette kort.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Findes der en faktureringshistorik eller kvitteringsfunktion i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, du kan se hele din opladningshistorik i appen, og du kan downloade og\/eller dele kvitteringer for alle de opladningssessioner, du har gennemf\u00f8rt. Derudover modtager du en e-mail med en betalingsoversigt efter hver opladningssession.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Er appen kompatibel med min specifikke elbilmodel?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Du kan oplade de fleste elbiler med Recharge-appen. For enkelte bilmodeller kan du ogs\u00e5 forbinde din bilkonto, for eksempel fra Volkswagen eller Kia, med appen. S\u00e5 f\u00e5r du blandt andet mulighed for at se bilens batteriniveau (State of Charge) undervejs i opladningssessionen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvorfor f\u00e5r jeg en fejlmeddelelse, n\u00e5r jeg tilf\u00f8jer et betalingskort i appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Hvis du f\u00e5r en fejlmeddelelse, n\u00e5r du tilf\u00f8jer dit betalingskort, skyldes det normalt et problem under kortverificeringen. N\u00e5r du har gennemf\u00f8rt BankID-verificeringen, skal du g\u00e5 tilbage til den samme side, hvor du oprindeligt registrerede dine kortoplysninger. Der skal du bekr\u00e6fte registreringen af kortet. N\u00e5r dette trin er gennemf\u00f8rt, sendes du tilbage til appen, og betalingskortet skulle v\u00e6re tilf\u00f8jet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du fortsat oplever problemer, beder vi dig kontakte kundeservice for yderligere hj\u00e6lp.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jeg kan ikke logge ind i appen<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Kontroll\u00e9r, at e-mailadressen og adgangskoden er indtastet korrekt, og at der ikke er indsat ekstra mellemrum. Hvis du allerede har en konto, men ikke kan logge ind, skal du v\u00e6lge \u00bbGlemt adgangskode\u00ab. S\u00e5 modtager du et link til at oprette en ny adgangskode og f\u00e5 adgang til kontoen igen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du fortsat ikke kan logge ind efter at have nulstillet adgangskoden, anbefaler vi, at du opdaterer appen til den nyeste version eller installerer den igen. Hvis problemet forts\u00e6tter, s\u00e5 kontakt kundeservice for yderligere hj\u00e6lp.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvad er to-faktor-godkendelse?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">To-faktor-godkendelse (2FA) er et ekstra sikkerhedslag, der beskytter din konto. N\u00e5r du logger ind, skal du bekr\u00e6fte din identitet b\u00e5de med din adgangskode og en engangskode, der sendes til din e-mail.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jeg har ikke modtaget en verificeringsmail fra Recharge-appen<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Hvis du ikke har modtaget verificeringsmailen, anbefaler vi, at du tjekker mappen med u\u00f8nsket post eller spam, da e-mails nogle gange kan havne der. Hvis du fortsat ikke kan finde e-mailen, s\u00e5 kontroll\u00e9r, at du har indtastet den rigtige e-mailadresse, og pr\u00f8v at anmode om en ny verificeringsmail ved at bruge &#8220;Glemt adgangskode&#8221;.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Appen bliver ved med at indl\u00e6se eller viser en fejlmeddelelse \u2013 hvad g\u00f8r jeg?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Pr\u00f8v f\u00f8rst at lukke og \u00e5bne appen igen. Tjek ogs\u00e5, at du har internetadgang, at appen er opdateret til den nyeste version, og at din betalingsmetode er gyldig.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis problemet forts\u00e6tter, kan du pr\u00f8ve at starte opladningen igen eller bruge en anden betalingsmetode, f.eks. kortbetaling eller QR-kode. Hvis du fortsat ikke kan starte opladningen, anbefaler vi, at du kontakter kundeservice.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan kan jeg rapportere et problem eller give feedback?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Appen har en funktion, hvor du kan give feedback p\u00e5 en lader eller en opladningssession, og vi s\u00e6tter stor pris p\u00e5, at du g\u00f8r netop det! Feedback fra kunder giver os mulighed for at blive bedre.<\/p>\n<\/div><\/div><\/div>\n\n\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan starter og stopper jeg en opladningssession med appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<ol class=\"wp-block-list\">\n<li>\u00c5bn appen, og log ind. Hvis du ikke har tilf\u00f8jet et godkendt betalingskort, giver appen dig besked om det.<\/li>\n\n\n\n<li>Tilslut ladekablet til bilen.<\/li>\n\n\n\n<li>Start oplading\n<ol class=\"wp-block-list\">\n<li>Enten ved at finde laderen i appen, trykke p\u00e5 \u00bbOplad her\u00ab, v\u00e6lge ladestik og swipe til h\u00f8jre for at starte, eller<\/li>\n\n\n\n<li>bruge Scan QR-kode-funktionen ved at scanne QR-koden p\u00e5 ladestikket. Det f\u00f8rer dig direkte til ladestik-siden, hvor du kan swipe til h\u00f8jre for at starte opladningen.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Du stopper opladningen ved at swipe til venstre p\u00e5 siden, der viser den igangv\u00e6rende opladningssession.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Reserveret bel\u00f8b ved opladning med appen<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ved opladning med appen reserveres et bel\u00f8b p\u00e5 500 kr. Bel\u00f8bet tr\u00e6kkes ikke fra din konto, men holdes som en midlertidig reservation. N\u00e5r opladningssessionen er afsluttet, bliver du debiteret det faktiske bel\u00f8b, og reservationen oph\u00e6ves. Hvor hurtigt bel\u00f8bet opdateres i din netbank, afh\u00e6nger af din bank, men det kan tage op til en uge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis den igangv\u00e6rende opladningssession overstiger det reserverede bel\u00f8b, kan vi \u00f8ge reservationen i trin p\u00e5 250 NOK uden \u00f8vre gr\u00e6nse, afh\u00e6ngigt af hvor meget du oplader.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Kortbetaling<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilke betalingskort accepterer vi?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Accordion ConteVi accepterer alle MasterCard, Visa og Maestro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diners og Amex er ikke gyldige betalingskort.nt<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Underst\u00f8tter terminalen Samsung Pay, Google Pay og Apple Pay?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, vores betalingsterminaler underst\u00f8tter b\u00e5de Apple Pay, Google Pay og Samsung Pay for nem og kontaktl\u00f8s betaling.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan f\u00e5r jeg en kvittering?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Du kan f\u00e5 adgang til transaktionerne og kvitteringen <a href=\"http:\/\/receipt.rechargeinfra.eu\/\">her<\/a>. Du skal bruge de sidste fire cifre p\u00e5 det kort, du brugte ved opladningen, samt datoen for, hvorn\u00e5r opladningen fandt sted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vigtig information:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hvis du har brugt en digital betalingstjeneste som <strong>Apple Pay<\/strong> eller <strong>Google Pay<\/strong>, skal du v\u00e6re opm\u00e6rksom p\u00e5, at det digitale kort i appen ofte har <strong>andre sidste fire cifre<\/strong> end dit fysiske kort. Det er disse digitale cifre, du skal bruge til at s\u00f8ge efter transaktionen. <em>Du kan tjekke dette i indstillingerne for wallet p\u00e5 din telefon.<\/em><\/li>\n\n\n\n<li><strong>Datoen, hvor du bliver trukket<\/strong> for opladningen, kan v\u00e6re <strong>forskellig fra den dato, du faktisk opladede<\/strong>. Hvis du ikke kan finde din kvittering, anbefaler vi at s\u00f8ge 1-2 dage f\u00f8r og efter den p\u00e5g\u00e6ldende opladningsdato.<\/li>\n\n\n\n<li>Der kan dukke <strong>andre opladningssessioner<\/strong> op, som ikke er dine, hvis andre kunder har brugt et kort med de samme sidste fire cifre og opladet hos Recharge samme dag. Dobbelttjek venligst detaljer som sted, tidspunkt og bel\u00f8b for at identificere den rigtige transaktion.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilke ladere har kortbetaling?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Vi har kortbetaling p\u00e5 alle vores lynladere over 50 kW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis laderen ikke har kortbetaling, kan du downloade Recharge-appen og starte opladningen via appen eller scanne QR-koden p\u00e5 laderen for at betale online. Vi tilbyder ogs\u00e5 opladning via vores <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8rer<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Reserveret bel\u00f8b ved opladning med betalingskort<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ved kortbetaling reserveres et bel\u00f8b p\u00e5 500 kr. Bel\u00f8bet tr\u00e6kkes ikke fra din konto, men holdes som en midlertidig reservation. N\u00e5r opladningssessionen er afsluttet, bliver du debiteret det faktiske bel\u00f8b, og reservationen oph\u00e6ves. Hvor hurtigt bel\u00f8bet opdateres i din netbank, afh\u00e6nger af din bank, men det kan tage op til en uge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis den igangv\u00e6rende opladningssession overstiger det reserverede bel\u00f8b, kan vi \u00f8ge reservationen i trin p\u00e5 250 NOK uden \u00f8vre gr\u00e6nse, afh\u00e6ngigt af hvor meget du oplader.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">RFID-ladekort\/brik<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan bestiller jeg et Recharge-ladekort?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Tekst<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jeg har bestilt et ladekort, men det er ikke kommet?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Hvis der er g\u00e5et mere end 10 dage, siden du bestilte ladekortet, s\u00e5 kontakt venligst vores kundesupport +45 89 87 45 41 for at f\u00e5 hj\u00e6lp. Kortet sendes fra Holland, s\u00e5 det kan tage lidt tid, f\u00f8r det n\u00e5r frem til Danmark.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg bruge ladekort\/brik fra andre leverand\u00f8rer hos Recharge?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, vi samarbejder med flere forskellige ladeleverand\u00f8rer. Se oversigten over alle <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8rer her<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du oplever, at din ladebrik ikke fungerer hos Recharge, s\u00e5 kontakt venligst <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8ren<\/a> direkte.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg registrere mit ladekort\/brik fra andre leverand\u00f8rer i Recharge-appen?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Nej, i dag underst\u00f8tter Recharge-appen kun Recharge-ladekort. Du kan bestille et Recharge-ladekort i Recharge-appen.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Abonnementer<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Er der bindingsperiode p\u00e5 abonnementet?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Nej, der er ingen bindingsperiode. Du kan til enhver tid opsige abonnementet, og det vil v\u00e6re aktivt indtil n\u00e6ste faktureringsdato.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">G\u00e6lder abonnementet p\u00e5 alle typer ladere?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">MOVE-abonnementet g\u00e6lder p\u00e5 alle Recharges lynladere og hurtigladere (over 50 kW) i Norge, Sverige og Finland.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan bliver abonnementet trukket?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Abonnementsgebyret tr\u00e6kkes m\u00e5nedligt fra den dag, du starter det. Denne dato bliver din faste tr\u00e6kdato hver m\u00e5ned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Eksempel:<\/strong> Hvis du starter abonnementet den 9. juni, sker n\u00e6ste betaling den 9. juli.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg bruge abonnementet i flere lande?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, MOVE g\u00e6lder i Norge, Sverige og Finland. M\u00e5nedsprisen er den samme, men prisen per kWh kan variere mellem landene. Du finder opdaterede priser for hvert land p\u00e5 vores hjemmeside.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan opsiger jeg abonnementet?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Du kan opsige abonnementet til enhver tid i Recharge-appen. Abonnementet vil v\u00e6re aktivt resten af den indev\u00e6rende periode og afsluttes automatisk p\u00e5 n\u00e6ste faktureringsdato. Faktureringsdatoen er altid synlig i appen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg oplade uden abonnement?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, du kan oplade uden abonnement. Du kan nemt betale med kort, ladebrik, QR-kode eller via appen uden at tegne et abonnement.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Opladning<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jeg har problemer med at oplade, hvad g\u00f8r jeg?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Der kan v\u00e6re flere \u00e5rsager til, at du ikke kan oplade. Her er nogle tips til, hvad du kan g\u00f8re, hvis du ikke kan oplade:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kobl fra, s\u00e6t kablet tilbage i laderen, og pr\u00f8v igen.<\/strong> F\u00f8lg instruktionerne p\u00e5 laderen punkt for punkt. Vores instruktioner er lavet specielt til den ladermodel, du st\u00e5r ved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tjek, om n\u00f8dstoppet er trykket ind.<\/strong> Det kan se lidt forskelligt ud p\u00e5 de forskellige ladestationer, men som regel er det en r\u00f8d knap. Ofte er det nemt at dreje den tilbage til normal position.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pr\u00f8v en anden startmetode.<\/strong> Hvis du oplader med app eller ladebrik, kan der v\u00e6re problemer med den valgte betalingsl\u00f8sning, der forhindrer opladning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pr\u00f8v en anden lader samme sted.<\/strong> Nogle gange kan det desv\u00e6rre ske, at en lader er ude af drift. Det betyder ikke n\u00f8dvendigvis, at alle ladere p\u00e5 stedet er ude af drift.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ring til kundeservice.<\/strong> Vores kundeservice kan hj\u00e6lpe dig. De l\u00f8ser de fleste problemer, de modtager over telefonen, i f\u00f8rste omgang. Vores kundeservice har d\u00f8gn\u00e5bent: +45 89 87 45 41.<\/p>\n<\/div><\/div><\/div>\n\n\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvor kan jeg oplade?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\" id=\"block-403ed310-1159-4cd8-8f14-c13e96217180\">Du kan oplade i vores \u00e5bne ladenetv\u00e6rk i Norge, Sverige og Finland. Du finder en oversigt over alle ladere p\u00e5 vores <a href=\"https:\/\/rechargeinfra.com\/dk\/ladekart\/\" type=\"page\" id=\"41\">ladekort<\/a>!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvad er forskellen p\u00e5 en normallader, hurtiglader og lynlader?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">De tre ladertyper siger noget om effekt\/ladehastighed, alts\u00e5 hvor lang tid laderen bruger p\u00e5 at levere str\u00f8m til elbilen. Ikke alle elbiler kan udnytte den maksimale ladehastighed, laderen kan levere. Er du i tvivl om, hvilke ladertyper der passer til din elbil, kan du unders\u00f8ge det hos din bilforhandler.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Normal lader: 3,6 \u2013 22 kW. Estimeret ladetid (80%) 3\u2013 10 timer.<\/li>\n\n\n\n<li>Hurtiglader: 50 \u2013 150 kW. Estimeret ladetid (efter behov) 15 \u2013 120 minutter.<\/li>\n\n\n\n<li>Lynlader: Over 150 kW. Estimeret ladetid (efter behov) 10 \u2013 45 minutter.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Hvorfor oplader bilen langsommere, n\u00e5r det er koldt?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Hurtigopladning g\u00e5r langsommere, n\u00e5r batteriet er koldt. Det handler ganske enkelt om batterikemi: ionerne bev\u00e6ger sig langsommere i en kold batteripakke end i en varm. Kulden har ingen effekt p\u00e5 selve laderen, og den vil levere samme effekt, som den er m\u00e6rket med. Det er bilens batteristyringssystem, der begr\u00e6nser ladehastigheden for at sk\u00e5ne batteriet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Tip: For at opladningen skal g\u00e5 hurtigere, n\u00e5r det er koldt, kan det v\u00e6re en god id\u00e9 at oplade elbilen, n\u00e5r batteriet er varmt. Planl\u00e6g for eksempel et ladestop mod slutningen af turen.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilket ladekabel passer til min bil?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Der findes flere typer ladekabler, og p\u00e5 mange stationer kan du v\u00e6lge mellem <a href=\"https:\/\/rechargeinfra.com\/dk\/ladekart\/\" type=\"page\" id=\"41\">flere lademuligheder<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Til normalopladning<\/strong> skal du altid have dit eget Mode 3 Type 2-ladekabel med, der passer til din bil. Det er som regel standardudstyr p\u00e5 alle nye elbiler, og ved k\u00f8b af en elbil f\u00e5r man normalt to kabler med. Det ladekabel, der har et almindeligt \u00bbstik\u00ab i enden, kan ikke bruges p\u00e5 vores offentlige ladestationer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>P\u00e5 hurtigladere og lynladere<\/strong> er der altid fastmonterede kabler, og p\u00e5 langt de fleste ladestationer finder du b\u00e5de et CCS\/Combo-stik og et CHAdeMO-stik. Kun \u00e9t af dem passer til din bil. De fleste nye elbiler leveres i dag med CCS, som er den europ\u00e6iske standard for ladekabler.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvorfor f\u00e5r jeg ikke mere str\u00f8m?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Hvor meget str\u00f8m du f\u00e5r over et givent tidsrum, alts\u00e5 <strong>ladehastigheden<\/strong>, afh\u00e6nger af flere ting; blandt andet hvilken elbilmodel du har, hvilken type ladestation du oplader ved, batteritemperaturen og bilens batteriniveau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Det er altid bilen, der bestemmer, hvor meget str\u00f8m den kan modtage! Det er bilens batteristyringssystem, der begr\u00e6nser ladehastigheden for at sk\u00e5ne batteriet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Eksempel: En elbil, der ikke kan oplade ved h\u00f8jere effekt end 40 kW, vil derfor ikke kunne f\u00e5 mere end 40 kW \u2013 selvom laderen har en maksimal ladehastighed p\u00e5 150 kW.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alle vores ladestationer er m\u00e6rket med maksimal ladehastighed. V\u00e6r derfor opm\u00e6rksom p\u00e5, at selvom din elbil kan modtage en ladehastighed p\u00e5 150 kW, vil den aldrig kunne f\u00e5 mere, end det ladestationen er m\u00e6rket med.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Jeg kan ikke koble ladekablet fra bilen\/ladestationen, hvad g\u00f8r jeg?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Start altid med at skubbe kablet tilbage i bilen, og start opladningen igen. Afslut derefter opladningen, og fors\u00f8g at tage stikket ud igen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du ikke kan f\u00e5 kablet l\u00f8s p\u00e5 en hurtiglader, er det sandsynligvis bilen, der l\u00e5ser kablet. Mange biler har en udl\u00f8serknap, og information om den finder du i bilens instruktionsbog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du ikke kan f\u00e5 kablet l\u00f8s p\u00e5 en normallader, s\u00e5 fors\u00f8g at tage det ud af bilen f\u00f8rst. Det bryder kredsl\u00f8bet og udl\u00f8ser l\u00e5sepinden i laderen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sidder du stadig fast, s\u00e5 ring til os p\u00e5 +45 89 87 45 41, s\u00e5 vi kan hj\u00e6lpe dig!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong><strong>Hvad g\u00f8r jeg, hvis en ladestation ikke virker?<\/strong><\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Der kan v\u00e6re flere \u00e5rsager til, at en ladestation midlertidigt er ude af drift. I mange tilf\u00e6lde kan problemet l\u00f8ses hurtigt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Almindelige \u00e5rsager kan v\u00e6re:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00f8dstop-knappen er aktiveret og skal nulstilles<\/li>\n\n\n\n<li>Laderen skal genstartes<\/li>\n\n\n\n<li>Midlertidige problemer med mobilnettet p\u00e5virker app- eller onlinebetaling<\/li>\n\n\n\n<li>Fejlen kr\u00e6ver service eller reservedele<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kontakt gerne kundeservice p\u00e5 telefon +45 89 87 45 41 eller <a href=\"mailto: support@rechargeinfra.com\">e-mail<\/a> hele d\u00f8gnet. I mange tilf\u00e6lde kan vi hj\u00e6lpe dig direkte eller starte fejls\u00f8gning med det samme.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\"><strong>Hvorfor kan det tage tid at reparere en ladestation?<\/strong><\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Nogle fejl kan l\u00f8ses hurtigt, mens andre kr\u00e6ver service p\u00e5 stedet eller udskiftning af dele. Reparationstiden kan blandt andet p\u00e5virkes af:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ventetid p\u00e5 reservedele<\/li>\n\n\n\n<li>Fejls\u00f8gning og test af udstyr<\/li>\n\n\n\n<li>Opf\u00f8lgning med udstyrsleverand\u00f8r eller servicepartner<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Giv altid besked til <a href=\"https:\/\/rechargeinfra.com\/dk\/kundeservice\/\" type=\"page\" id=\"53\">kundeservice<\/a>, hvis du opdager en ladestation, der ikke virker. Vores team kan ofte unders\u00f8ge fejlen eksternt og s\u00e6tte n\u00f8dvendige tiltag i gang hurtigt.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvordan kan jeg foresl\u00e5 nye lokationer, og hvordan f\u00f8lges behovet for udvidelse op?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Vi modtager gerne forslag til nye ladelokationer eller udvidelser af eksisterende stationer. Send os gerne en <a href=\"mailto: support@rechargeinfra.com\">e-mail<\/a> med det \u00f8nskede sted, gerne inklusive postnummer og stednavn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alle input vurderes som en del af udviklingen af vores ladenetv\u00e6rk, sammen med trafikdata, ladebehov og tilg\u00e6ngelig netkapacitet.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-cc60d411 wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h3 class=\"wp-block-heading\">Ladeleverand\u00f8rer<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvad er en ladeleverand\u00f8r?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">En ladeleverand\u00f8r tilbyder ladetjenester som f.eks. betaling med app eller ladebrik. Og da Recharge driver et \u00e5bent ladenetv\u00e6rk, har ladeleverand\u00f8rerne mulighed for at tilbyde deres tjenester p\u00e5 vores ladestationer. P\u00e5 den m\u00e5de kan vi give dig som kunde valgfriheden til at v\u00e6lge den leverand\u00f8r, der passer bedst til dig.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Det er op til den enkelte ladeleverand\u00f8r at fasts\u00e6tte priser og vilk\u00e5r. Du kan ogs\u00e5 oplade som drop-in p\u00e5 vores ladestationer uden at v\u00e6re registreret hos en ladeleverand\u00f8r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I denne oversigt finder du en oversigt over alle <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8rer<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px none undefined;border-right:0px none undefined;border-bottom:2px solid #ffc836;border-left:0px none undefined\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvad er et \u00e5bent ladenetv\u00e6rk?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:0px none undefined;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Det er ikke alle ladeleverand\u00f8rer, der driver eller ejer egne ladestationer. Det g\u00f8r Recharge. I et \u00e5bent ladenetv\u00e6rk disponerer ladeleverand\u00f8rerne over vores ladestationer, s\u00e5 de har mulighed for at s\u00e6lge deres ladetjenester. Vi i Recharge tror, at denne holdning til delekultur vil gavne os alle sammen i fremtiden!<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Hvilke ladeleverand\u00f8rer tilbyder Recharge?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Listen over ladeleverand\u00f8rer vokser hele tiden, og her finder du en opdateret oversigt over alle vores <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8rer<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ikke alle ladeleverand\u00f8rer har adgang til alle ladestationer. Find tilg\u00e6ngelige ladestationer p\u00e5 vores <a href=\"https:\/\/rechargeinfra.com\/dk\/ladekart\/\" type=\"page\" id=\"41\">ladekort<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Ladeoperat\u00f8r og ladeleverand\u00f8r \u2013 hvem skal jeg kontakte om hvad?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\"><strong>Hvis du har problemer med opladning med app eller brik<\/strong>, eller har sp\u00f8rgsm\u00e5l om betaling knyttet til opladning via en ladeleverand\u00f8r, s\u00e5 skal du kontakte leverand\u00f8ren af appen\/brikken. <a href=\"https:\/\/rechargeinfra.com\/dk\/kundeservice\/\" type=\"page\" id=\"53\">Du finder alle kontaktoplysninger her<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hvis du oplader som drop-in<\/strong> og har sp\u00f8rgsm\u00e5l om dette, eller vil melde en fejl p\u00e5 en lader, der ikke virker, s\u00e5 kontakt Recharge. Du kan ringe til vores d\u00f8gn\u00e5bne kundeservice p\u00e5 telefon <a href=\"tel:+4589874541\">+45 89 87 45 41<\/a> eller skrive til os p\u00e5 <a href=\"mailto:support@rechargeinfra.com\">support@rechargeinfra.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-aab-accordion-block aab__accordion_container  accessibilityOn\" style=\"margin-top:0px;margin-bottom:15px;border:1px solid #e3dfdf38\" id=\"aab_accordion_894f42ec_0\" data-aab-accordion-id=\"aab_accordion_894f42ec_0\" role=\"button\" aria-expanded=\"false\" tabindex=\"0\"><div class=\"aab__accordion_head aab_right_icon \" style=\"background-color:#ffffff;border-top:0px solid null;border-right:0px solid null;border-bottom:2px solid #ffc836;border-left:0px solid null\"><div class=\"aab__accordion_heading aab_right_icon aab_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h5 identifier=\"heading\" class=\"aab__accordion_title\" style=\"margin:0\">Kan jeg bruge ladebrik eller app fra andre leverand\u00f8rer hos Recharge?<\/h5><\/div><\/div><\/div><div class=\"aab__accordion_icon\" style=\"border:0px solid transparent\"><span class=\"aab__icon dashicons dashicons-plus-alt2\" style=\"font-size:23px\"><\/span><\/div><\/div><div class=\"aab__accordion_body  \" role=\"region\" style=\"display:none;border-top:1px solid #e3dfdf38;border-right:none;border-bottom:none;border-left:none\"><div class=\"aab__accordion_component\">\n<p class=\"wp-block-paragraph\">Ja, du kan bruge b\u00e5de ladebrik og app fra forskellige ladeleverand\u00f8rer p\u00e5 vores ladestationer. Se den fuldst\u00e6ndige liste over vores <a href=\"https:\/\/rechargeinfra.com\/dk\/ladeleverandorer\/\" type=\"page\" id=\"47\">ladeleverand\u00f8rer her<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recharge har ogs\u00e5 sin egen app! Den finder du i App Store og Google Play. Se det s\u00e6rskilte sp\u00f8rgsm\u00e5l-og-svar-afsnit om Recharge-appen.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Sp\u00f8rgsm\u00e5l og svar om opladning Her finder du svar p\u00e5 de mest almindelige sp\u00f8rgsm\u00e5l om opladning, betaling og brug af vores tjenester. Uanset om du har sp\u00f8rgsm\u00e5l om priser, appen eller problemer med en ladestander, kan du finde hj\u00e6lp her. Kvittering og betaling Reservation Recharge app Kortbetaling RFID-ladekort\/brik Abonnementer Opladning Voucher Ladeleverand\u00f8rer<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-403","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Recharge Denmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rechargeinfra.com\/dk\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Recharge Denmark\" \/>\n<meta property=\"og:description\" content=\"FAQ Sp\u00f8rgsm\u00e5l og svar om opladning Her finder du svar p\u00e5 de mest almindelige sp\u00f8rgsm\u00e5l om opladning, betaling og brug af vores tjenester. Uanset om du har sp\u00f8rgsm\u00e5l om priser, appen eller problemer med en ladestander, kan du finde hj\u00e6lp her. 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